Faq

FAQ: Frequently Asked Questions Hotel Carlton Beach

Beach

DO YOU HAVE A PARTNER BEACH?
Yes, of course! The beach is only a few steps away from our hotel.
HOW FAR IS THE HOTEL FROM THE BEACH?
Only 3 steps! We counted them!
IS THE PARTNER BEACH EQUIPPED FOR CHILDREN?
Children are our most important guests: on the beach, they can have fun with an inflatable and a well-equipped and fully fenced playground.
CAN I CHOOSE AN UMBRELLA IN THE FIRST ROW?
Yes, you can choose the one you prefer for an extra charge

Pets

ARE PETS PERMITTED IN THE HOTEL?
Certainly!
DO THEY PERMIT ANIMALS ON THE BEACH
Yes, you will need to keep your dog on a 1-metre long leash and carry a photocopy of its health certificate.

Location

IS THE HOTEL LOCATED IN A QUIET AREA?
Yes, in a quiet, family-friendly area.
ARE YOU CLOSE TO THE PROMENADE?
Yes, we are right on the promenade!

Rooms

DO THE BATHROOMS HAVE SHOWERS?
Yes, our bathrooms all have showers and some also have a whirlpool tub. 
DO THE ROOMS HAVE A BALCONY?
Yes, all our rooms have a balcony with sea view. Some even have two balconies.
DO YOU HAVE MINIBARS?
Of course, you can find them in every room.
IS THERE A CHARGE FOR THE IN-ROOM MINIBAR? 
Absolutely not!
IS THERE A HAIRDRYER IN THE ROOM?
Yes there is.
DO THE ROOMS HAVE AIR CONDITIONING?
Yes, all rooms have air conditioning.
DO YOU HAVE TO PAY EXTRA FOR THE AIR CONDITIONING?
Absolutely not!

Children

DO YOU HAVE COTS OR RAILS TO PREVENT SMALL CHILDREN FROM FALLING?
Of course and they are free of charge.
WHAT IS AVAILABLE IN THE RESTAURANT FOR CHILDREN?
For younger guests there is dedicated cutlery, seats, bibs, glasses and plastic plates.
DO YOU ALSO OFFER A CHILDREN'S MENU?
Yes, and there is also a children's corner at the buffet.
DO YOU HAVE TOILET SEAT REDUCERS AND BABY BATHTUBS?
Yes, everything is free.
IS THERE ANIMATION FOR CHILDREN?
Of course, children can stay with our animation team every day from 9 am to midnight, in the hotel and on the beach. The animation team also includes a professional teacher/nanny. 
IN CASE OF BAD WEATHER, WHAT CAN I DO TO KEEP THE CHILDREN FROM BEING BORED?
Simple, we have an in-house toy library and a cinema with over 50 seats!
IS THERE AN INFLATABLE ON THE PREMISES?
No, but there is a beach 3 steps away from the hotel.
WHAT DOES THE TOY LIBRARY INSIDE THE PREMISES CONSIST OF?
There is a blackboard, books, colouring sheets, cinema for the children in the evening and on rainy days.

Restaurant

IS THE RESTAURANT SERVICE BUFFET OR TABLE SERVICE?
Assisted buffet with show cooking.
DO YOU PREPARE FOOD FOR PEOPLE WITH FOOD INTOLERANCES?
Yes of course, including dishes for those with celiac disease.
DO YOU OFFER A MENU WITH SEAFOOD EVERY DAY?
Yes, a real treat!
IS THE BREAKFAST ITALIAN OR INTERNATIONAL?
Breakfast is continental to suit all tastes.
WHAT ARE THE HOURS OF THE RESTAURANT?
Lunch: entrance to the dining hall from 12:30 pm to 1:30 pm
Dinner: entrance to the dining hall from 7:30 pm to 8:30 pm
IS YOUR CUISINE FROM THE ROMAGNA?
Obviously yes!
Are beverages included with the meals? 
In the ALL-INCLUSIVE package, water, wine and soft drinks are always included with meals.

Hotel and Booking

DO YOU HAVE CAR PARKING AT THE HOTEL?
Yes, and spots are guaranteed for everyone.
IS THERE A PARKING FEE?
Tt is always included in the ALL-INCLUSIVE package.
IS THERE A DEPOSIT TO CONFIRM THE BOOKING?
Yes, there is a 25% deposit on the total amount of the stay.
AFTER CONFIRMING THE QUOTE, HOW MUCH TIME DO I HAVE TO PAY THE DEPOSIT?
10 days’ time.
IF I DO NOT COME FOR ANY REASON, DO I LOSE MY DEPOSIT?
No, none of our guests ever lost their deposit.
WHAT ARE THE CHECK IN AND CHECK OUT TIMES?
Check-in is from 1 pm and check-out by 10 am.
WILL LUNCH BE PROVIDED ON THE DAY OF ARRIVAL?
Yes, of course!