Safe holidays

COVID CANCELLATION GUARANTEE

Up to 1 day before arrival:
in the event of a positive certificate for a person among those booked, or travel restrictions imposed by governments and regions, you can request a refund of your deposit or move your stay to another time of the summer without losing any of the already paid amount!
The only condition is to have completed the online check-in within seven days of booking.

Beach

  • The beach in Rimini is famous for being very long. This feature makes our beaches totally safe in order to guarantee the correct distance between one beach umbrella and the next!
  • More distance means more privacy and more relaxation... not bad! ⛱️
  • Hand sanitiser gel is available at the entrance to the beach, other dispensers can be found along the main walkway.
  • Each family is obliged to use the assigned sun loungers until the end of the holiday.
  • Use of a beach towel is compulsory
  • Sun loungers are periodically disinfected

Animation

  • What would a holiday be without animation? All activities are planned in full compliance with safety measures and proper distancing!
  • The activities for children are designed and organised in such a way as to avoid crowds and to ensure that they have fun in complete safety.
  • Children's play areas are cleaned and disinfected each time they are used
  • Outdoor performances are held while maintaining interpersonal distances for both the animation staff and the guests, with seats positioned at the appropriate distance.
  • Activities such as beach tennis, beach volleyball, table tennis, carom are only allowed if played individually and not as a group.

Cleaning and disinfecting the premises

  • In the hotel, for all surfaces, we use specific medical products at the appropriate concentrations, supplied by an accredited company.
  • Air conditioning and air exchange equipment are disinfected weekly
  • Each common area is cleaned several times a day and disinfected using specific procedures. We have always done this, but this year we are doing it even more thoroughly.
  • Outdoor areas are disinfected as well as all areas in contact with the public
  • The lifts are disinfected several times a day

Cleaning and disinfecting the rooms

  • Rooms are disinfected at every check-out
  • Linen is supplied by a company certified for bio-contamination
  • For all surfaces, we use specific medical products at the appropriate concentrations, which are supplied by an accredited company.

Safety distances and Restaurant

  • In common areas: our spaces are large and it is easy to maintain a distance of one and a half metres from other guests
  • In the dining and eating areas: breakfast and dinner are served in full compliance with the social distancing imposed by legislation
  • Breakfast, lunch and dinner are as good as ever! The only difference is that they are served as an «assisted buffet»

Guests

  • We have masks, gloves and hand cleansing gel available for our guests.
  • Masks are available at the reception desk
  • The use of masks inside the hotel is only compulsory when moving around the corridors and common areas: we all use them to ensure both your safety and ours.
  • We encourage our guests not to leave personal belongings or luggage in the common areas.
  • Access to the lift is only allowed for one person at a time or for people from the same household: if you have no special needs, we kindly ask you to use the stairs.
  • It is recommended that you maintain a distance of at least 1 metre from other guests and staff members.
  • It is recommended that you cover your mouth and nose with a handkerchief if you sneeze.
  • If you have a fever or flu-like symptoms please inform the hotel staff.
  • A thermometer is available at reception for body temperature checks

Staff

  • All staff are provided with protective equipment (masks and gloves) for their own safety and that of our guests
  • All staff have been trained in hygiene rules and procedures so that they can work safely for themselves and for others.
  • In case of need, you can contact our Covid Manager who will know how to intervene with all the necessary precautions. 
  • Even though we will be wearing masks, we promise you that we will not lack for smiles! 💜
Do you need more information? Do you have any concerns?
CONTACT US and we will get back to you as soon as possible